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South Florida Hospitality Human Resources Association

Newsletter

by Tom Terez
Some people seem wired for optimism, but most of us have to work at it. Here are seven ways to be realistically positive no matter what comes your way:
Appreciate and activate your strengths. You have real skills, rich life experiences, and a reservoir of good intention. Put all of it to work every day.
Opt for a partial solution when perfection isn't possible. It's always better to make some progress than to endure life as a chronically frustrated perfectionist.
Imagine success before it unfolds. Follow the lead of successful athletes. Before you take on a challenging situation, picture yourself dealing with it in a winning way.
Act yourself into a new way of thinking. It sounds a bit backward, but it works. Pretend to be positive, carry yourself with confidence, communicate an upbeat message -- and those behaviors will start shaping your attitude.
Talk about what's going right. Even in the most dysfunctional environments, good things happen. Start spotting those success stories, and make them the focus of your conversations.
Put problems in perspective. Too much thinking can drag us down, especially when we generalize ("I'm no good with numbers"), catastrophize ("If I don't make this next sale, I'm going to lose my job"), or personalize ("It was all my fault"). Learn to recognize these distorted interpretations, and replace them with a view of the situation that's scaled down to fit reality.
Do what you can instead of dwelling on what you can't. There's so much to be concerned about these days. Try to accept what you can't change, but work like heck in those many situations where you can make a difference.
 

By Malia Jacobson
Sleep troubles? You're not alone. Up to 40% of Americans have difficulty sleeping. If you're stuck in the bleary haze of sleep deprivation, your bedroom could be the source of your problem. According to Dr. Roslinde Collins, medical director of the Sleep Center at Rutland Regional Medical Center in Vermont, sleeping in a space that's too bright, too warm or too stimulating can wreak havoc on healthy rest. Happily, sleep science is pointing the way to a better bedroom that's a sanctuary for sleep.

Bedroom blunder: Too much light. Exposure to artificial light has drastically increased over the last 100 years, and the negative effect on people's health and well-being is powerful.
Why it's critical: Light exposure is one of the strongest regulators of the biological clock, says Dr. Patrick Wolcott, medical director of the Sleep Center of Southern California. Nighttime light - even the glow from a smart phone of alarm clock - suppresses melatonin and disrupts circadian rhythms.
Quick fixes: Make the house as dark as possible in the hours before bed by drawing curtains and limiting television and video games. Tiny beams of light can affect sleep, so black out the bedroom by installing light blocking shades, shutting off electronics and turning bright alarm clocks toward the wall. All lights aren't equal - blue lights (found on many gadgets) have an especially strong impact. Something about the blue light spectrum affects sleep-wake patterns more than regular white light.

Bedroom blunder: Too warm. When people put up with a too warm bedroom, sleep suffers. Chilling out can improve your chances of sleeping well.
Why it's critical: Bedroom temperature is about more than comfort. It's an important physiological cue. First, a drop in body temperature triggers sleep. Then the body naturally cools over the course of the night, reaching its lowest core temperature two hours before waking. While the ideal bedroom temperature is largely a matter of personal preference, experts say cool rules. "Between 60 to 68 degrees is ideal," says Dr. Martin Cohn, medical director of the Sleep Disorders Center of Southwest Florida.
Quick fixes: If air conditioning is an option, use it to cool the bedroom before turning in. Otherwise, open windows and use fans to help move warm air out of the bedroom. Blackout shades are also helpful, because a room that stays darker will also stay cooler.

Bedroom blunder: Too stimulating. Modern bedrooms are home to a host of electronics, stacks of unfinished work and an unread book or two. It all adds up to a space that sends your brain into overdrive, instead of into restful sleep.
Why it's critical: When it comes to sleep, our bodies crave routine and repetition. So watching television, working and surfing the internet in bed programs the brain to wake up and work when it should be settling down for sleep.
Quick fixes: Make the bedroom a haven for sleep by banning laptops, video games, television and work. If reading in bed is a cherished habit, switch to lighter reading materials - flipping through a magazine is less stimulating that a suspense thriller, and less likely to keep your brain buzzing all night.
Bedroom blunder: Too messy. Turns out mom was right: a messy room can be hazardous to your health. According to the National Sleep Foundation, people who make their beds daily are 19% more likely to sleep well every night. And 71% of Americans say they sleep better in a fresh smelling bedroom.
Why it's critical: We spend a third of our lives in bed, so our bedroom should be a peaceful retreat. Climbing into a clean, fresh bed will help you relax and set aside your cares, while a messy, unkempt room may provoke stress by reminding you of unfinished chores.
Quick fixes: Find time to make your bed daily, and adopt the feng shui-inspired habit of closing closet and bedroom doors at night. Creating a sense of calm and order in the bedroom can help pave the way for sweeter dreams, starting tonight.

 

by Tom Terez
When it comes to workplace improvement, nothing holds as much unfulfilled potential as the leadership groups that are set up to make it happen. Maybe there's one in your organization. Perhaps you're a part of it. They go by names like Workplace Improvement Committee, Engagement Team, and Employee Satisfaction Task Force. These groups are always created with good intentions. They're staffed by people who want to make a difference. Sometimes they get things done.
But all too often, the well-intentioned Workplace Improvement Committee becomes its own bureaucracy. The seven or so people who make up the group attend regular (usually monthly) meetings. They talk. They produce meeting notes. They meet again. They talk some more. What rarely occurs is any significant action that truly changes the workplace for the better.
So what's the solution? How can these important groups become a force for positive change? Here are five essential actions:
1. GET SMARTER ABOUT THE WORKPLACE
Gather all available data, information, and stories that can provide insights into the state of the workplace. Customer satisfaction surveys and employee surveys can provide all sorts of clues -- if you dig deeply. So can info from focus groups and meaningful exit interviews. Even unsolicited stories and testimonials can shed important light on the current situation. Is available information sorely lacking? Then create a simple process to capture it.
2. BRING IN BIG IDEAS
Turn the team into an aggressive think tank that's always on the lookout for big ideas. For starters, make the most of all that nearby brainpower by getting input from colleagues. Then fan out and visit other organizations that are doing great things to build their cultures. Comb through the latest business magazine to find rich examples and case studies. Attend conferences. Share all of this gathered intelligence at the group's meetings, so everyone can get wiser about workplace improvement.
3. MAKE IT EVERYONE'S RESPONSIBILITY
Seize every opportunity to get more people involved. Hold regular employee dialogue sessions to get input. Sponsor project-specific teams, made up of people who do the work that's the focus of the improvement efforts, to plan and implement specific action ideas. Hold periodic planning sessions that involve a wide cross-section of the workforce -- like an annual gathering to reflect on progress and plan the next stage of improvement efforts. The challenge of building a better workplace should be everyone's responsibility, and this will happen only if everyone has a meaningful role.
4. ENGAGE THE LEADERSHIP
Ideally, the group should include (but not be dominated by) key leaders from the organization, or at least one top manager who can serve as a communication conduit to the rest of the leader- ship team. A second-best approach is to have two or three people from the group fill this conduit role -- by engaging the leaders in periodic dialogue, ideally at meetings when all top managers are present. Leadership support has to be earned -- by doing work and generating results that relate to the bottom line and the strategic goals of the organization. So leverage the heck out of every success story as it develops.
5. TAKE THE LEAD IN TAKING ACTION
Each and every committee member should be an instigator-in-chief who leans forward and gets things done. Have you been talking about organizing a regular series of learning forums for employees? Make it happen! Have you found several best practices at other organizations that can improve your hiring process? Then get with human resources and unload your findings. Are committee members buzzing about a new book they've just read about workplace improvement? Pick out one or two of the book's best action ideas and put them to work now. Won't a bias for action get messy? Sometimes. Learn from it and keep going.
 

JUST FOR TODAY: I will live through this day only. I will not brood about yesterday or obsess about tomorrow. I will not set far-reaching goals or try to overcome all of my problems at once. I know that I can do something for 24 hours that would overwhelm me if I had to keep it up for a lifetime.
JUST FOR TODAY: I will be happy. I will not dwell on thoughts that depress me. If my mind fills with clouds, I will chase them away and fill it with sunshine.
JUST FOR TODAY: I will accept what it. I will face reality. I will correct those things that I can correct and accept those I cannot.
JUST FOR TODAY: I will improve my mind. I will read something that requires effort, thought and concentration. I will not be a mental loafer.
JUST FOR TODAY: I will make a conscious effort to be agreeable. I will be kind and courteous to those who cross my path, and I'll not speak ill of others. I will improve my appearance, speak softly, and not interrupt when someone else is talking.
JUST FOR TODAY: I will refrain from improving anybody but myself.
JUST FOR TODAY: I will do something positive to improve my health. If I'm a smoker, I'll quit. If I am overweight, I will eat healthfully - if only just for today. And I will get off the couch and take a brisk walk, even if it's only around the block.
JUST FOR TODAY: I will gather the courage to do what is right and take responsibility for my own actions.
 

This information was in The New York Times several Weeks ago as part of their "Spotlight on the Home" Series that highlighted creative and fanciful ways to solve common problems.
1. Cucumbers contain most of the vitamins you need every day, just one cucumber contains Vitamin B1, Vitamin B2, Vitamin B3, Vitamin B5, Vitamin B6, Folic Acid, Vitamin C, Calcium, Iron, Magnesium, Phosphorus, Potassium and Zinc.
2. Feeling tired in the afternoon, put down the caffeinated soda and pick up a cucumber. Cucumbers are a good source of B Vitamins and Carbohydrates that can provide that quick pick-me-up that can last for hours.
3. Tired of your bathroom mirror fogging up after a shower? Try rubbing a cucumber slice along the mirror. It will eliminate the fog and provide a soothing, spa-like fragrance.
4. Are grubs and slugs ruining your planting beds? Place a few slices in a small pie tin and your garden will be free of pests all season long. The chemicals in the cucumber react with the aluminum to give off a scent undetectable to humans but drive garden pests crazy and make them flee the area.
5. Looking for a fast and easy way to remove cellulite before going out or to the pool? Try rubbing a slice or two of cucumbers along your problem area for a few minutes. The phytochemicals in the cucumber cause the collagen in your skin to tighten, firming up the outer layer and reducing the visibility of cellulite. Works great on wrinkles too!!!
6. Want to avoid a hangover or terrible headache? Eat a few cucumber slices before going to bed and wake up refreshed and headache free. Cucumbers contain enough sugar, B vitamins and electrolytes to replenish essential nutrients the body lost, keeping everything in equilibrium, avoiding both a hangover and headache!!
7. Looking to fight off that afternoon or evening snacking binge? Cucumbers have been used for centuries and often used by European trappers, traders and explores for quick meals to thwart off starvation.
8. Have an important meeting or job interview and you realize that you don't have enough time to polish your shoes? Rub a freshly cut cucumber over the shoe. Its chemicals will provide a quick and durable shine that not only looks great but also repels water.
9. Out of WD 40 and need to fix a squeaky hinge? Take a cucumber slice and rub it along the problematic hinge, and voila, the squeak is gone!
10. Stressed out and don't have time for massage, facial or visit to the spa? Cut up an entire cucumber and place it in a boiling pot of water. The chemicals and nutrients from the cucumber with react with the boiling water and be released in the steam, creating a soothing, relaxing aroma that has been shown to reduce stress in new mothers and college students during final exams.
11. Just finish a business lunch and realize you don't have gum or mints? Take a slice of cucumber and press it to the roof of your mouth with your tongue for 30 seconds to eliminate bad breath. The phytochemicals will kill the bacteria in your mouth responsible for causing bad breath.
12. Looking for a 'green' way to clean your faucets, sinks or stainless steel? Take a slice of cucumber and rub it on the surface you want to clean. Not only will it remove years of tarnish and bring back the shine, but it won't leave streaks and won't harm your fingers or fingernails while you clean.
13. Using a pen and made a mistake? Take the outside of the cucumber and slowly use it to erase the pen writing. Also works great on crayons and markers that the kids have used to decorate the walls!!